Refund Policy - ClipSonic AI TikTok Script Rewriter

1. Our Commitment

At ClipSonic, we are committed to providing exceptional AI-powered TikTok script rewriting and voice cloning services. This refund policy outlines the circumstances under which refunds may be requested and processed.

2. Refund Eligibility

2.1 When Refunds Are Available

You may request a refund if:

• Technical failure prevents service delivery
• Generated content significantly differs from promised specifications
• Service is unavailable for extended periods due to our technical issues
• Billing errors or unauthorized charges
• Audio generation usage less than 20 minutes total
• Script rewriting attempts fewer than 10 times
• Voice cloning models created fewer than 3
• Request submitted within 14 days of purchase

2.2 Non-Refundable Situations

Refunds are not available when:

• Usage Exceeds Limits: If you have used more than 20 minutes of audio generation, 10+ script rewrites, or created 3+ voice models
• Content meets technical specifications but doesn't match subjective preferences
• User error in content input or instructions
• Third-party platform changes (TikTok, YouTube policy updates)
• Account violations or Terms of Service breaches
• Services already delivered and accepted

3. How to Request a Refund

3.1 Refund Request Process

3.2 Required Information

Please include in your refund request:

• Account email address
• Transaction ID or payment reference
• Detailed reason for refund request
• Screenshots or evidence (if applicable)
• Date of service usage

4. Refund Processing

4.1 Review Timeline

• Initial Response: Within 24-48 hours
• Review Process: 3-5 business days
• Decision Notification: Via email

4.2 Refund Methods

• Original payment method (credit card, PayPal, etc.)
• Bank transfer (for international payments)
• Store credit (if preferred by customer)

4.3 Processing Time

• Credit Cards: 3-7 business days
• PayPal: 1-3 business days
• Bank Transfer: 5-10 business days

5. Partial Refunds

In certain cases, we may offer partial refunds based on:

• Specific usage levels (20-50 minutes audio generation may qualify for 50% refund)
• Time elapsed since purchase (requests after 14 days may receive partial consideration)
• Technical issues that affected service quality
• Alternative solutions provided to resolve concerns

6. Free Services

For our free tier services:

• No monetary refunds (as no payment was made)
• Service credits or extended limits may be offered for technical issues
• Priority support for resolving problems
• Alternative solutions when possible

7. Dispute Resolution

If you disagree with our refund decision:

• Request a review by contacting han320097@gmail.com
• Provide additional documentation or clarification
• We will conduct a secondary review within 5-7 business days
• Final decisions will be communicated via email

8. Contact Information

For all refund-related inquiries:

9. Policy Updates

This refund policy may be updated periodically to reflect changes in our services or legal requirements. Updated policies will be posted on this page with a revised "Last Updated" date. Continued use of our services after policy updates constitutes acceptance of the new terms.